Scope of Services

Solar Asset Service provides solar system monitoring, diagnostics, preventive maintenance, system inspections, panel cleaning, and removal or reinstallation services. All services are performed by or coordinated through a network of certified, licensed, and insured third-party technicians. Solar Asset Service operates as a service coordination and network provider. The company does not manufacture, install, or directly warrant solar equipment. Services are limited to those outlined in the applicable service order, membership agreement, or written estimate. No services beyond those agreed upon will be performed without prior written or documented approval from the customer. Where services are performed by third-party technicians within the Solar Asset Service network, those technicians carry their own licenses and insurance coverage applicable to the work performed. Solar Asset Service coordinates service delivery but is not the direct contractor for field work performed by network technicians. System performance is not guaranteed and may depend on the condition and age of the system, installed equipment, utility interconnection, weather, and other external factors outside Solar Asset Service's control. Service availability is subject to technician capacity, geographic coverage, and scheduling. Solar Asset Service reserves the right to decline any service request at its discretion.

Diagnostic & Service Visit Fees

A standard diagnostic service visit is a one-time, flat-rate service fee. This fee covers the on-site inspection, system troubleshooting, and full system evaluation performed during the visit. A written service report and photo documentation are included. The diagnostic service fee is non-refundable once the visit has been performed, regardless of the outcome or findings. All estimates and pricing are based on information available at the time of the initial assessment. Final pricing may vary based on the following factors: — System condition and age — Roof type, pitch, and accessibility — Permit or code compliance requirements — Panel count, system complexity, and component availability — Residential versus commercial classification — Unforeseen conditions discovered during on-site inspection Estimates are not guaranteed fixed-price quotes unless explicitly stated in writing. Customers will be notified of any pricing changes before additional work is authorized. Published pricing ranges are provided for reference only and do not constitute a binding offer.

Repairs & Additional Work

Any repairs, component replacements, or additional services identified during a diagnostic visit or membership inspection are not included in the service fee or membership plan unless explicitly stated in writing at the time of enrollment or service agreement. All additional work will be quoted separately and will not proceed without documented customer approval. Solar Asset Service will provide a clear written estimate before any additional labor, materials, or replacement parts are scheduled or sourced. No additional work beyond the original agreed scope will be performed without a documented change order approved by the customer. Change orders may result in adjustments to the total service cost, scheduling timeline, or required materials. Solar Asset Service reserves the right to adjust pricing or decline a change order if the additional scope materially alters the original agreement. Customers who decline a necessary change order that affects system safety or code compliance will be notified in writing, and work may be paused until the matter is resolved.

Payment Terms

Payment is due prior to the start of service unless otherwise agreed upon in writing. In certain cases, payment may be collected upon completion of work, as confirmed at the time of scheduling. Solar Asset Service accepts credit card, debit card, ACH transfer, check, or other approved payment methods communicated prior to the service date. For projects exceeding $1,000, a deposit of up to 50% of the estimated total may be required before work begins. Deposit amounts and terms will be outlined in the written estimate. Invoices not paid within 15 days of the completion date may be subject to a late fee of 1.5% per month on the outstanding balance. Solar Asset Service reserves the right to suspend future scheduling for accounts with outstanding balances. In the event of non-payment, the company may pursue collection through lawful means. The customer shall be responsible for all reasonable costs of collection, including attorney's fees.

Membership Plans & Ongoing Service Billing

Solar Asset Service membership plans (Essential Care, Performance Care, and Elite Care) are separate from one-time diagnostic or service visit fees. Membership provides ongoing solar system monitoring, remote support, scheduled maintenance, and priority service access billed on a recurring monthly basis. Service Activation Clause Solar Care Membership services, including monitoring, maintenance, and support, are activated only after completion of a required onboarding inspection. Service coverage does not begin prior to onboarding completion. No membership benefits — including monitoring, maintenance, scheduling priority, or support access — are available until the onboarding inspection has been fully completed and confirmed by Solar Asset Service. Onboarding Fee A one-time System Onboarding & Asset Intake fee of $349 is required before any Solar Care plan activates. This fee covers the initial on-site evaluation needed to assess and onboard your system into the Solar Care service program, including a site survey, full system inspection, monitoring setup or transfer, baseline performance evaluation, and written report. The onboarding fee is charged only once per system. Customers will not be charged both a standard diagnostic inspection fee and an onboarding fee for the same visit. If a diagnostic visit is converted to a system onboarding, only the onboarding fee applies. The onboarding fee is non-refundable once the initial visit has been completed. Membership Billing Membership plans are billed on a monthly cycle. By enrolling, the customer authorizes Solar Asset Service to automatically charge the applicable monthly fee to the payment method on file on each renewal date. All plans include a 3-month minimum commitment period. After this period, membership continues on a month-to-month basis and may be cancelled at any time. If a membership is cancelled during the initial 3-month period, the remaining balance for that period may still apply. Plans renew automatically unless cancelled at least 5 business days prior to the next billing date. Cancellation requests must be submitted via email to billing@solarassetsservice.com. No refunds will be issued for partial billing periods already processed. Solar Asset Service reserves the right to modify pricing or plan features upon 30 days' written notice. Continued use after the notice period constitutes acceptance of the revised terms. Membership benefits are non-transferable and apply only to the service address listed at the time of enrollment. Plan Upgrades Existing members upgrading from one service tier to another will not be charged an additional onboarding fee. The onboarding fee is a one-time charge per system and is not repeated upon plan changes. When upgrading, only the difference in monthly plan pricing — or a prorated adjustment for the current billing cycle — will apply. Plan changes take effect on the next billing cycle unless otherwise confirmed in writing.

Customer Responsibilities

The customer agrees to fulfill the following responsibilities to ensure safe and effective service delivery: — Provide safe, unobstructed access to the solar system, roof, electrical panels, and related equipment on the scheduled service date. — Notify Solar Asset Service of any known hazards, existing damage, system modifications, or conditions that may affect technician safety or service accuracy. — Ensure that pets, minors, and non-essential personnel are secured away from the service area during active work. — Provide accurate system information including panel count, inverter make and model, monitoring platform access (if applicable), and installation date. — Communicate promptly and respond to scheduling confirmations, technician updates, and service documentation requests. Failure to meet these responsibilities may result in rescheduling, cancellation, or a trip fee charge. Solar Asset Service is not liable for delays or incomplete work resulting from the customer's failure to fulfill these obligations.

Priority Scheduling

Membership plan holders are eligible for priority scheduling as defined by their plan tier. Priority scheduling means the customer's service request will be placed ahead of standard non-member requests in the dispatch queue, subject to technician availability in the customer's service area. Priority scheduling does not guarantee same-day or next-day service. Response times may vary based on technician availability, geographic coverage, weather conditions, and service volume. Emergency scheduling priority, available under the Elite Care plan, provides access to the next available service window and does not guarantee a specific response time. Priority scheduling benefits are limited to the service address on file and cannot be transferred or applied to properties not covered under the active membership.

Warranty Disclaimer

Solar Asset Service warrants that services will be performed in a professional and workmanlike manner by qualified technicians. This warranty covers defects in workmanship for a period of 30 days from the date of service. This warranty does not cover: — Damage caused by weather events, acts of nature, or external environmental factors — System underperformance attributable to original installation defects not identified during service — Issues arising from customer modifications, third-party repairs, or unauthorized adjustments made after service is completed — Normal system degradation over time — Equipment or component failures covered under manufacturer warranty For equipment warranties, customers may contact the original manufacturer or installer directly when available. In cases where the original installer is no longer in business or unavailable, Solar Asset Service can assist with manufacturer communication and RMA (Return Merchandise Authorization) coordination as part of applicable services. Solar Asset Service does not provide manufacturer warranties but can support the process of identifying issues, documenting claims, and coordinating with manufacturers where applicable.

Third-Party Systems & Equipment

Solar Asset Service provides diagnostics, maintenance, and service coordination for solar systems regardless of original installer. However, Solar Asset Service is not liable for performance failures, compatibility issues, or damage related to third-party equipment, inverters, monitoring platforms, racking systems, or components that were installed by others. Work performed on third-party systems is completed as requested and to the best of the technician's ability. Solar Asset Service cannot guarantee outcomes that depend on original installation quality, equipment condition, or manufacturer support availability. Customers are encouraged to disclose any known system modifications, prior repairs, or warranty status before service begins.

Roof & Property Access Risk

Solar service work requires access to the roof, electrical systems, and other areas of the property. While Solar Asset Service technicians take reasonable precautions to prevent damage, the customer acknowledges that access to and work on roof-mounted systems carries inherent risk. Solar Asset Service is not responsible for pre-existing roof defects, weathering, deterioration, or structural conditions that may be disturbed during service. Any damage believed to be related to a service visit must be reported to Solar Asset Service in writing within 5 business days of the service date. Customers are responsible for ensuring that the property is accessible, that hazards are disclosed in advance, and that the service area is clear of obstacles or safety risks prior to the technician's arrival.

Limitation of Liability

Solar Asset Service operates as a service coordination and network provider. Where services are performed by licensed and insured third-party technicians within the Solar Asset Service network, those technicians operate independently and maintain their own applicable licenses, insurance, and liability coverage for work performed on-site. To the fullest extent permitted by applicable law, Solar Asset Service's total liability for any claims, damages, losses, or expenses arising from services rendered — including but not limited to repair, maintenance, diagnostics, inspection, and removal or reinstall — shall not exceed the total amount paid by the customer for the specific service giving rise to the claim. Solar Asset Service shall not be liable for any indirect, incidental, consequential, or punitive damages of any kind, including but not limited to loss of energy production, lost utility savings, equipment failure, or property damage beyond the direct scope of services coordinated. For services performed by third-party technicians, any claims relating to workmanship, on-site conduct, or installation may be subject to the terms, warranties, and liability coverage of the performing contractor. Solar Asset Service's coordination of service does not make it the responsible party for outcomes arising solely from the independent acts or omissions of third-party technicians. This limitation applies regardless of the theory of liability, whether in contract, negligence, or otherwise.

Cancellation Policy

We want canceling to be straightforward — no runaround, no surprises. Here's how it works. How to Request a Cancellation You may request cancellation at any time by contacting our support team by email at fcorridori@solarassetsservice.com or by phone. We'll confirm receipt of your request and walk you through the next steps. When Cancellations Take Effect Cancellation requests are processed at the end of your current billing cycle unless we've agreed to a different arrangement in writing. You'll continue to have access to your plan benefits through the end of that paid period. Initial Commitment Period All service plans include a minimum initial commitment of three (3) months from your start date. This period allows us to complete onboarding, establish a service baseline, and deliver meaningful results. If you choose to cancel during this window, your payment obligations for the remaining months of the initial term still apply — early cancellation does not waive those charges. Month-to-Month After the Initial Term Once your three-month commitment period has been completed, your plan automatically continues on a month-to-month basis. You may cancel at any time by notifying us before your next billing cycle begins. No long-term commitment is required beyond that point. Recurring Billing All service plans are billed on a recurring basis. Unless explicitly stated otherwise at the time of purchase, your plan will renew automatically each billing cycle. No refunds are issued for partial billing periods already processed. If you have any questions about your plan, billing cycle, or cancellation timeline, don't hesitate to reach out — we're happy to help.

Force majeure: when we can't deliver

Solar Asset Service shall not be held liable for any delay, interruption, or failure to perform services resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, hurricanes, floods, fires, utility outages, government orders, labor shortages, supply chain disruptions, or other emergencies. In such circumstances, Solar Asset Service will make reasonable efforts to notify affected customers and reschedule service as soon as conditions permit. No penalty or refund obligation shall arise from delays caused by force majeure events.

This agreement is governed by Florida law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute, claim, or legal proceeding arising out of or related to these terms or the services provided by Solar Asset Service shall be brought exclusively in the state or federal courts located in Broward County, Florida. Both parties consent to the personal jurisdiction and venue of such courts. If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between the customer and Solar Asset Service with respect to the subject matter herein and supersede all prior agreements or understandings.